Technology & Dev
Custom software, API development, automation
Upgrade Your Ops
To The Modern Era.
Partner with TinyOffice and get expert business ops support for the cost of a single team member.
An AI-native ops solution where executives gain near-instant strategic insights, AI automation handles the operational busywork, and dedicated Ops Experts step in with human oversight for your toughest operational challenges—engineered specifically for your business. Custom is the new standard.
Start Integration
We'll handle everything,
or fill in the gaps.
A dedicated TinyOffice Ops Expert backed by specialist support. Your complete ops department, or your team's strategic partner—whichever your business needs.
Ready to support your business goals
[DEFINITION]
TinyOffice is a hybrid operations partner that combines human expertise with intelligent software.
Partner with a dedicated operations team that integrates seamlessly into your business—proactively solving problems, optimizing processes, and driving project execution.
[01 // HUMAN_EXPERTISE]
People Operations
Org design, recruitment, performance systems
Marketing Strategy
Brand positioning, content, SEO
Sales Operations
CRM, pipeline management, forecasting
Technology & Dev
Custom software, API development, automation
People Operations
Org design, recruitment, performance systems
Marketing Strategy
Brand positioning, content, SEO
Sales Operations
CRM, pipeline management, forecasting
Financial Operations
Financial modeling, budget, cash flow
Project Management
Agile, resource allocation, stakeholder mgmt
Strategic Planning
Operations diagnostics, strategic roadmaps
Financial Operations
Financial modeling, budget, cash flow
Project Management
Agile, resource allocation, stakeholder mgmt
Strategic Planning
Operations diagnostics, strategic roadmaps
Design & Content
Brand identity, UI/UX, pitch decks
IT Operations
IT infrastructure, cybersecurity, cloud
Customer Success
Support design, NPS, churn reduction
Performance Analytics
Dashboard design, KPI tracking, BI
Design & Content
Brand identity, UI/UX, pitch decks
IT Operations
IT infrastructure, cybersecurity, cloud
Customer Success
Support design, NPS, churn reduction
Performance Analytics
Dashboard design, KPI tracking, BI
Legal & Compliance
Contract templates, compliance, data privacy
Training & Knowledge
Custom training, curriculum design, LMS
Operations Management
Operations audits, SOP development
Legal & Compliance
Contract templates, compliance, data privacy
Training & Knowledge
Custom training, curriculum design, LMS
Operations Management
Operations audits, SOP development
02 // TinyOffice OS
Your Operations
Your Operations Master Control
Your new AI-native operations backend for high-level management. Interact with TinyOffice Intelligence, track department efficiency, and launch custom internal initiatives—all from TinyOffice OS.
03 // TinyOffice OS
Actual Business Intelligence.
Your new secret weapon. TinyOffice Intelligence is an executive-focused AI assistant plugged into your company's data across all departments & platforms. Supported by your TinyOffice Ops Experts and capable of custom functionality, your imagination is the only thing that limits its capabilities. An AI assistant that knows your business, each role, every metric, and can bridge every system your company uses. That's TinyOffice Intelligence.
What It Delivers
Instant Analysis
Ask natural language questions, get detailed answers grounded in YOUR data
Actionable Strategies
Doesn't just identify problems—helps develop step-by-step implementation plans
Scenario Modeling
'What if we hired 2 more engineers?' See impact on delivery, budget, and team structure
Custom Functionality
Developed and supported by your TinyOffice Ops Experts, the only limitation is your imagination.
TinyOffice Intelligence
Example Session
How beneficial would it be to hire an intake assistant who
speaks spanish to assist Sarah Chen?
Analysis Complete
•
Dec 19, 2025 at 10:21 AM
Financial Impact Analysis: Spanish-Speaking Intake Assistant for Sarah Chen
Based on my analysis of the firms data and the Operations Review findings, hiring a Spanish-speaking intake assistant would be highly beneficial with substantial financial upside. Here's what the numbers tell us:
Key Findings
Spanish-Speaking Client Volume:
- 143 Spanish-speaking clients (language code "2") out of 18,200 total clients (12.2% with language data captured)
- This represents ~7.9% of your client base where language was recorded
- An additional 12 clients speak other non-English languages (Vietnamese, Mandarin, etc.)
Revenue Performance:
- Spanish-speaking clients who settled: 64 cases
- Total settlements: $3.33 million
- Average settlement: $52,100 (15.8% higher than your firm average of $45,000)
- Spanish-speaking clients generate strong settlement values comparable to or better than English-speaking clients
Critical Issue: Lost Opportunities
- 7 Spanish-speaking leads rejected as "Lead Unresponsive"
- These likely weren't unresponsive—they couldn't communicate effectively during intake
- Operations Review confirms: Sarah Chen handles intake solo with ad-hoc backup coverage and no standardized language accommodation
Financial Impact Calculation
Immediate Revenue Opportunity:
If you could convert just 50% of the "unresponsive" Spanish leads (very conservative):
- 7 leads × 50% conversion = 3.5 additional cases/year
- At $52,100 avg settlement = $182,350 in settlements
- At 30% attorney fee = $54,705 in firm fees annually
Expanded Market Opportunity:
Phoenix Metro is 42% Hispanic/Latino. If you improve Spanish intake capacity:
- Current: 143 Spanish clients processed (likely undercounted due to language barriers)
- With dedicated Spanish intake: Potential to increase by 20-30% through better marketing + word-of-mouth in Spanish-speaking communities
- 28 additional Spanish cases/year × $52,100 avg × 30% = $435,000+ in annual fees
Cost Recovery Analysis:
- Spanish-speaking intake assistant salary: ~$48K-$58K/year (Phoenix market)
- ROI: 7-8x in first year if you capture just the expanded market opportunity
- Payback period: ~6 weeks based on conservative conversion estimates
Est. Revenue Upside
$435,000+
Annual fees (conservative)
ROI Year 1
7-8x
Payback period: ~6 wks
Operational Benefits from Operations Review
The Operations Review highlighted these pain points that a dedicated Spanish-speaking intake assistant would solve:
-
Intake Variability - Sarah manages intake solo with inconsistent backup coverage. A bilingual assistant provides:
- Consistent Spanish intake coverage
- Better backup for Sarah (reducing her overload)
- Standardized intake process for non-English speakers
-
Ad-Hoc Task Overload - The review noted staff struggle with interruptions and context-switching. A dedicated intake role:
- Reduces Sarah's workload
- Allows her to focus on complex investigations
- Improves intake quality through specialization
-
Missing Data Issues - The review identified incomplete intake data causing downstream problems. Bilingual intake would:
- Capture complete information from Spanish speakers
- Reduce misunderstandings that lead to "lack of information" rejections
- Improve client communication throughout case lifecycle
Recommended Action Plan
Phase 1: Immediate (Weeks 1-4)
- Hire a bilingual intake assistant (Spanish/English fluency required)
- Position title: "Bilingual Intake Specialist"
- Reports to Sarah Chen
- Salary range: $48K-$58K (competitive for Phoenix)
- Standardize intake protocols (addresses Operations Review recommendation)
- Create bilingual intake checklist
- Mandatory Spanish translation of all intake forms
- Document language preference in CaseTrack consistently
Phase 2: Marketing (Months 2-3)
- Launch Spanish-language marketing
- Spanish website section
- Spanish Google Ads campaigns
- Community outreach to Hispanic/Latino organizations
Phase 3: Expansion (Months 4-6)
- Track ROI metrics:
- Spanish lead volume increase
- Conversion rate improvement
- Settlement value tracking by language
- "Unresponsive lead" rejection rate decline
Phase 4: Scale (Month 6+)
- Consider expanding bilingual capacity across other roles:
- Bilingual legal assistant (for case management)
- Bilingual marketing materials
- Spanish-speaking client portal
Risk Mitigation
What if volume doesn't materialize?
- The assistant still provides backup to Sarah Chen (reducing her documented overload)
- Improves overall intake quality and standardization (Operations Review priority)
- Enhances client satisfaction scores among existing Spanish-speaking clients
- Worst case: You break even on salary while solving a documented operations bottleneck
Bottom Line
Financial Impact: $435K+ in additional annual fees (conservative mid-case scenario)
Implementation Cost: $48K-$58K salary + ~$10K for bilingual marketing materials
Net Benefit Year 1: $367K-$377K
Payback Period: 6 weeks
Strategic Value: Opens access to 42% of Phoenix market currently underserved
This is a high-ROI, low-risk investment that solves an operational pain point (Sarah's overload) while unlocking significant revenue growth in an underserved market segment that already performs at above-average settlement values.
Next Steps
Would you like me to:
- Draft a job description for the Bilingual Intake Specialist role?
- Analyze your rejected/dropped cases to identify other patterns where better intake could improve conversion?
- Create a dashboard to track Spanish-language client metrics going forward?
- Research Spanish-language marketing channels in the Phoenix area for lead generation?
"We asked TinyOffice Intelligence why our Q2 deliveries were delayed. It analyzed 18,000 cases and found a staffing gap we didn't know existed—our TinyOffice Ops Experts had it fixed within a week. It's not just AI and it's not just ops support, it's a complete backend upgrade."
Marcus Reynolds
VP Operations // Manufacturing
Initial Integration
Active
High
Overall Progress
83%
Project Description:
We're conducting a thorough assessment of your current operational processes to uncover hidden inefficiencies and automation opportunities. This review will deliver specific, actionable recommendations to help you reduce manual work, eliminate bottlenecks, and leverage AI tools to scale your business more effectively.
Task Tracking
04 // TinyOffice OS
Manage Your Ops Experts From Anywhere.
Use the TinyOffice OS to create new projects and schedule meetings with your Ops Expert to accomplish your company needs. Track progress, manage tasks, and coordinate seamlessly—all in one place.
Your dedicated operations experts work as an extension of your team, or your dedicated remote operations team, ready to tackle everything from process optimization to custom implementations.
Reviews
Efficiency Reports
Projects
Full Tracking
Meetings
Easy Scheduling
Tasks
Real-Time Updates
Upgrade Your Backend
Connect with our experts & transform your operations into a competitive advantage.
03 // Custom Development
Custom is now standard
Start a ProjectYour TinyOffice Ops Team contains experienced developers trained on modern AI development tools. We engineer custom backend infrastructure that fits your operations perfectly. Whether it's a full custom CRM designed around your workflow, or a simple API connecting two existing systems. Data pipelines, automation, sales management—we build the solutions your business actually needs. The era of conforming to rigid SaaS solutions is over—no compromises.
From concept to production
"We needed a CRM that matched our unique sales process. TinyOffice built it in 6 weeks for less than a year of Salesforce licenses. Now we own it, control it, and it works exactly how we need."
MR
Marcus Reynolds
VP Operations
ops_controller.tsx
1import{ TinyOffice }from'@core/intelligence';
2
3async functionoptimizeLogistics() {
4// Initialize model
5constbottlenecks=await TinyOffice.scan({
6source:'logistics_db',
7depth:'deep_dive'
8});
9
10// Generate strategy
11conststrategy=await TinyOffice.optimize({
12issues:bottlenecks,
13constraints:{
14speed:warp,
15timeline:'30_days'
16}
17});
18
19returnstrategy.resolve();
20}
> Deploying middleware... Optimization complete. Savings: $4,200/mo
Development Stack
Whether it's a lightweight API integration or a full platform, we build with battle-tested technologies that scale with your business.
No Vendor Lock-in
Common Implementations
Client Portals
Secure, branded gateways for your clients to approve deliverables, view status updates, and share sensitive files without email.
Eliminate Data Silos
Real-time syncing engines that connect physical warehouse data with your digital sales channels, preventing overselling.
Automated Billing
Smart financial pipelines that trigger invoices and chase payments automatically based on operational project milestones.
Legacy Wrappers
Modern, lightning-fast interfaces built directly on top of your slow, complex legacy ERP or SQL databases.
No implementations match your search.
04 // The Protocol
How We Integrate
Get StartedDeep Scan & Ops Review
We treat our client relationships like a true partnership. Our first step is to get completely familiar with your organization as if we're an in-house operations team. We're learning your language, understanding your context, and identifying what's working and what's not. Our integration is confidential and non-disruptive. Your team won't feel like they're under a microscope—just having productive conversations.
Connecting The Dots
Data silos kill decision-making speed. We design your integration blueprint—mapping how your CRM, project tools, financial systems, and operational platforms will feed into TinyOffice Intelligence. Whether it's standard integrations or custom APIs we build from scratch, your executives get one unified view of the business. No more asking five people to pull reports from different systems.
Your Ops Experts - Live
Your California based TinyOffice Ops Experts go live as your extended operations team. Executives can use TinyOffice Intelligence to uncover strategic opportunities, identify bottlenecks, and track real-time performance. Your new team is available for project assignment, process improvements, workflow automation, team coordination, custom built solutions, department support—your ops experts can handle it all. It's the operations infrastructure modern businesses need, without the overhead.
05 // Pricing
Partnership Plans & Pricing
Apply NowEnterprise-level operations no longer require enterprise-level budgets. Partner with TinyOffice and get an expert remote ops team for the cost of a single in-house hire.
Guide
$5k
/mo base
+ Available Hourly (Crisis Protection)
-
TinyOfficeOS Access -
TinyOffice Intelligence -
Full Ops Analysis & Report -
Weekly 1:1 Ops Review -
15 Project Hours Per Month Included -
Process Audits/Overhaul -
Crisis Protection Available
Typical for smaller companies focusing on establishing a foundation for growth.
Steward
$7.5k
/mo
+ Available Hourly (Crisis Protection)
-
TinyOfficeOS Access -
TinyOffice Intelligence -
Full Ops Analysis & Report -
Full Ops Team Access -
25 Project Hours Per Month Included -
Process Audits/Overhaul -
Workflow Automations -
Custom Application Development
(at per-hour rate) -
Crisis Protection Available
Typical for medium sized companies focusing on tuning existing foundation.
Architect
$12k
/mo
+ Available Hourly (Crisis Protection)
-
TinyOfficeOS Access -
TinyOffice Intelligence -
Full Ops Analysis & Report -
Dedicated Ops Team -
40 Project Hours Per Month Included -
Process Audits/Overhaul -
Workflow Automations -
Custom Application Development
(at per-hour rate) -
Crisis Protection Available
Typical for larger companies focusing on unlocking internal potential.
06 // Getting Started
Common Questions
We're intentionally selective. Our small, exclusive client roster exists so we can give each partnership the deep attention it deserves.
If you're interested in partnering with us, submit an application so we can learn about your business, your challenges, and your goals. We only take on clients whose missions we believe in and whose needs we're confident we can meet exceptionally well.
Submit ApplicationYes, we require a 3-month minimum commitment. This ensures we have adequate time to complete your initial Operations Review, build the custom integrations needed to connect your business systems to TinyOffice Intelligence, and most importantly—prove our ability to drive ROI for your organization.
Real operational transformation doesn't happen overnight. The first month involves deep discovery and system integration. Months two and three are where you'll see measurable improvements in efficiency, decision speed, and strategic clarity. By the end of 90 days, you should clearly see the value we're delivering against the OKRs we set together.
After the initial 3 months, the partnership becomes month-to-month with 30-day notice. This protects you from getting locked into a long-term contract while ensuring we have enough time to truly transform your operations, not just scratch the surface.
During our initial Operations Review, we help you identify your overall company goals, then work backwards to create OKRs and KPIs that cascade down through your organization into the internal operations that support those goals. We're not just tracking generic metrics—we're building the measurement framework that connects daily operations to business outcomes.
Together, we define exactly which metrics we own and how they directly connect to your company's success. This ensures complete alignment—when operational metrics improve, your business goals advance. Every report shows progress against the specific OKRs we've set together, with full transparency on how our work is moving your key numbers. We don't count a win unless you do.
Traditional fractional COOs offer strategic guidance during scheduled meetings, then you're on your own until the next session. TinyOffice combines human expertise across multiple disciplines with TinyOffice Intelligence—an AI operations assistant connected to all your business systems.
Between our strategic sessions, your executives can ask Intelligence questions like "Why did customer acquisition costs spike last month?" or "Show me our project pipeline vs. team capacity" and get instant answers with implementation plans.
You're getting 24/7 operational support, not just periodic consulting calls. It's the difference between having office hours with a professor versus having a teaching assistant available around the clock.
TinyOffice Intelligence is an AI assistant that learns your business inside-out by connecting to your existing systems—your CRM, project management tools, financial software, communication platforms, and more. It's also trained on the insights from our initial human-led Operations Review, so it understands your data, your company structure, and our strategic recommendations.
You interact with it just like texting a colleague: "Which clients are at risk of churning?" or "Based on our company goals, what inefficiencies do you see that could hold us back?" No technical skills required—if you can use ChatGPT, you can use Intelligence. The difference is, TinyOffice Intelligence actually knows your business, it's not just giving generic advice.
You own all your data, documentation, custom systems, and operational knowledge we create together. If our partnership ends, we'll send you a complete export.
Unlike traditional consulting where the knowledge walks out the door, you're left with a comprehensive operational playbook and all your company systems TinyOffice helped build.
07 // Application Protocol
Upgrade Your Operations
Complete the application below to request partnership with TinyOffice.
Our team reviews all requests within 24 hours.
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Thank you for your interest in partnering with TinyOffice. Our team will review your application and respond within 24 hours.